Got questions?
Frequently asked questions.
Everything you need to know about working with us. If something's not covered here, just get in touch — we're always happy to chat.
Turnaround & urgency
- Is any turnaround time too short?
- Rarely. We've turned around urgent orders in 24–48 hours when it's mattered. Our network of trusted suppliers means we can move quickly without compromising on quality. If you have a tight deadline, tell us upfront — we'll either make it work or be straight with you if we can't. No vague promises, just honest answers.
- What's a realistic lead time for most orders?
- For standard orders, most products take 5–10 working days from artwork sign-off to delivery. Rush options are available on most lines. The earlier you get in touch, the more options you'll have — but we're not going to turn you away because you've left it late.
Products & advice
- I'm not sure which product is right for me. Can you help?
- Absolutely — this is one of our favourite parts of the job. Tell us your budget, your audience and what you're trying to achieve. We'll come back with honest recommendations that actually make sense for your brand. No overselling, no unnecessary extras — just straight advice.
- What types of products can you brand?
- A lot. Clothing, bags, drinkware, headwear, stationery, tech accessories, packaging and more. If you can imagine it branded, there's a good chance we can source and produce it. We can also help you narrow down the options if you're not sure where to start.
- Can you match my brand guidelines exactly?
- Yes. We work to your exact brand colours, fonts and guidelines. If you have a brand pack, share it with us and we'll make sure everything is consistent across every product and format. If you're not sure how a colour will translate to a specific material or print method, we'll tell you honestly and suggest alternatives.
Orders & process
- What's the minimum order quantity?
- It depends on the product. Some items start from a single unit, while others have a minimum of 25, 50 or 100. We'll always tell you upfront and help you find the best option at the right scale — whether you need 10 or 10,000.
- Do you handle the design, or do I need to provide artwork?
- Both. If you have artwork, we'll check it's print-ready and use it. If you need design from scratch, our team can create everything from concept to print-ready files. Design is quoted separately, but we'll always explain what's involved before we start — no surprises.
- Do you offer samples before the full order?
- In most cases, yes. Pre-production samples and printed proofs are available on most product lines. We'd rather take a little extra time on a sample than have you unhappy with a full run.
Coverage & scale
- Where are you based, and do you ship internationally?
- We're based in Berkshire, working with clients across the UK and globally. We've shipped to over 20 countries and handle all the logistics, so wherever you need things to land, we'll get them there.
- Can you handle both small personal orders and large corporate campaigns?
- Yes — genuinely. We work with everything from sole traders ordering 25 notebooks to global brands running multi-country campaigns. The attention we give your project doesn't change based on the size of your order.
Getting started
- What do I need to get started?
- Not much. An idea and a rough sense of your budget is enough. We'll handle the rest — asking the right questions, finding the right products, and managing the process from brief to delivery. Drop us a message and we'll take it from there.
- How does pricing work?
- We'll give you a clear quote before anything is confirmed. Pricing depends on the product, quantity, print method and any design work involved. There are no hidden fees — what we quote is what you pay. For ongoing clients we can also discuss account pricing.
Still not sure? Just ask.
We'd rather answer a question upfront than have you wonder. No commitment needed.